Clear the path
Before the crew arrives, walk the route from your front door to where the item is going, hallways, stairwells, doorways, and check for anything that might get in the way, a rug that bunches up, a side table in a narrow hallway, a pet gate. Moving those obstacles ahead of time means the crew can focus on carrying the item carefully instead of navigating around clutter.
If the delivery is going upstairs, check that the staircase is clear and well lit, and let us know ahead of time if there are any tight turns or low ceilings that might affect how a larger piece needs to be angled.
Confirm measurements
Measure the doorways, hallways and the final spot for the item before delivery day, especially for larger pieces like sofas, mattresses, or appliances. It is far easier to find out a couch will not clear a hallway turn before the truck arrives than to discover it on site with the crew standing in your doorway.
If you are unsure whether something will fit, mention the measurements when you book. We can usually tell you whether a piece needs to come in at an angle or through a different entrance based on those numbers.
Share access details
Gate codes, buzzer numbers, parking restrictions, and any building rules about delivery windows all matter more than people expect. Sharing these details ahead of time means the crew is not calling from the parking lot trying to figure out how to get inside while the delivery window ticks by.
For apartment or condo deliveries, check whether the building requires advance notice to the front desk or property management, since some Nashville buildings will not allow a delivery crew in without it.
Decide where old furniture is going
If the delivery is replacing an existing piece, decide ahead of time whether the old item needs to be moved to another room, set aside for donation, or hauled away entirely, and mention that when you book. Having that decision made in advance keeps the delivery visit moving instead of pausing halfway through to figure it out.